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About Fillbox

Helping ecom brands source smarter and ship orders globally from China

Your go-to sourcing and fulfillment partner in China

Optimal stock management solutions

At Fillbox, we specialize in helping e-commerce brands source smarter and ship orders globally from China. Our expert team streamlines the sourcing process, ensuring you get the best final products to scale.

Our dedicated team will help to transform your ecom business into a more profitable business.

Join us today and gain an edge over your competition !

Alain
CEO Co-Founder and Sr. Account Manager

Fillbox originated from the ideas of Dutch co-founder and CEO Alain, aimed at minimizing the effort and work for ecom brand owners in various areas when shipping from China.

Alain has lived in China for over 13 years and has been doing business there for more than 18 years. During his time in China, he learned the language and became familiar with the culture and customs. His experience and knowledge of both worlds enables him to understand exactly what Fillbox’s customers need and how to provide it. Alain feels compelled to give his clients everything by supporting their ecom business

 

Jordy
CFO Co-Founder and Head of Tech Dev

Without CFO and co-founder Jordy, Alain’s smart idea would have remained just that—an idea. Jordy translated Alain’s vision into a fully functional app.

By continuously developing new features and leading a team of developers, Jordy has leveraged his over 10 years of experience as a web and app developer to make Fillbox a secure and user-friendly platform.

In the fast-paced world of ecom, where time is money, Jordy constantly works to make the app more efficient and time-saving.

Kirsten
COO Senior Manager and HR

With a Bachelor’s degree in Communication, Dutch-born Kirsten excels at creating a seamless workflow with reliable, experienced, and dedicated employees who make Fillbox a success.

Kirsten ensures that all processes run smoothly and efficiently, deadlines are met, and most importantly, the Fillbox team members remain satisfied. Unlike many Chinese companies that overwork their staff for low wages, Fillbox prioritizes fair compensation and employee appreciation. This approach attracts loyal and committed team members who are essential for providing outstanding service to Fillbox’s clients without hesitation.

Shelmy
Head Marketing Sales

Shelmy is our Sourcing Manager and a key member of the team since day one. With her extensive expertise in sourcing and mastery of our Fillbox app, she oversees the sourcing team with precision and efficiency. Fluent in Chinese and English, Shelmy ensures smooth communication and successful product sourcing for all our clients.

Yoyo
Head Quality Control

Yoyo is our Quality Control and Logistics Manager, ensuring that all products pass rigorous quality inspections before reaching our customers. She also makes sure the team carefully packages each item in well-fitted boxes to prevent any damage during transit. Additionally, Yoyo coordinates the fastest and most cost-effective shipping solutions to deliver parcels worldwide.

Ursula
Head of Design

Ursula is our in-house Fashion Designer and Content Creator. Holding a bachelor’s degree from the Amsterdam Fashion Institute, she successfully ran her own fashion brand in Amsterdam before moving to China in 2011 to design for a renowned Chinese fashion house. With over 13 years of experience in both the Chinese and European fashion industries, Ursula brings a wealth of expertise and creativity to the team.

What Our Clients Are Saying

Discover How Fillbox Has Helped E-commerce Businesses Thrive

Sarah J.

Sarah J.

Online Retailer

Fillbox has transformed our e-commerce operations with their exceptional attention to detail and proactive support. Our customer satisfaction has never been higher!

David L.

David L.

Dropshipping Entrepreneur

The seamless communication with Fillbox's team has eliminated all our previous logistical headaches. Their expertise in the Chinese market is unmatched.

Emily R.

Emily R.

E-commerce Manager

Working with Fillbox has been a game-changer for us. Their innovative solutions and quick problem-solving abilities have helped us scale our business significantly.

Mark T.

Mark T.

Small Business Owner

The quality and care Fillbox puts into their packaging and fulfillment are top-notch. We highly recommend their services to anyone looking to elevate their brand.

Frequently Asked Questions

As a platform specially designed for designers, we understand the challenges creatives often face in coming up with the right words for every project.
What’s the difference between Fillbox and other Chinese sourcing agents?

We are a fully owned foreign company in China ( WFOE ) with a large warehouse in the thriving city of Shenzhen and Hong Kong, China. Our core team members come from Europe and the USA.

Tired of asking the same question over and over without getting a real answer? We know how you feel, we have been through all of this ourselves over the years, that’s why we started this company here in China so we can take care of all the hassle.

At Fillbox we understand every aspect of marketing, sourcing and logistics. When it comes to product design, packaging, video and images we know how to deliver.

If you want a reliable and trustworthy partner who understands your struggles and can help you to expand your business then don’t look any further!

How long does it take to source a product?

This highly depends on the product itself. Usually, we can find a factory that produces your product fast, but not all factories give the right information. Therefore we need to make sure no mistakes are made. This process alone can take time. Usually we can give you a quote within 1 business day, but sometimes it takes longer than that.

Are you cheaper than Aliexpress?

Probably not. This has to do that we ship most of the products in custom made export boxes, so the weight will always be higher compared to an Aliexpress seller.

On Aliexpress it is all based on price and competition between the Chinese sellers. So if they can cut the weight when packing a product they will do this. We don’t care so much about the weight, we care more about how the package looks like and what the final customer thinks about it.

What is the processing time to fulfill orders?

This depends on the project. If we operate a general store the processing time can be between 1 to 4 days, depending if the product is in stock. If the data on your store shows the demand is high we will make sure we buy more stock in advance to keep the processing time within 48 hours.

If our partners have a brand we usually have all in stock and fulfill within 24 hours to reach optimal shipping times.

Do I have to pay upfront?

This depends on the project. If you operate a general store and use our software to fulfill orders you can chose to pay with creditcard, paypal or bank transfer. If you want to keep stock in our warehouse we advise to pay in advance.

Bulk orders which need to be shipped to your local destination for fulfillment are usually paid up-front.

How about the quality of the sourced products?

This also depends on the project. Most goods we source for general stores come from a local platfrom called 1688. These are often low to medium quality items which are in stock. We are very transparant about this.

If we develop branded stores with our partners we source differently and a MOQ comes in play. 

What are the costs when working with Fillbox?

It doesn’t cost you anything to work with us.

We offer free warehousing and we don’t charge for using our software.

Our margins are only in the product and shipping.

If we develop a deeper relationship with our partner we often invest or open a creditline to build a brand or product together.

Do you accept all customers their inquiries?

All general store or brand owners are welcome to work with us. You can hit the chat button to reach out or fill in our online form.

What follows is a short initial call to see if we are the right fit for eachother. 

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